Banyan Fig Bonsai -20cm Navy Pot

 

High Quality Indoor Bonsai, Banyan Fig - Ficus 'Microcarpa" Shaped Trunk 

Dimensions:  Height 36cm 

Photographs taken Oct 2026

Pot: 20cm Navy Import

Pot rim to apex 30cm 

Care Kit:  Bonsai Scissors, Branch Training Wire, One Season of Feed

Thank you for choosing Zero Bonsai! We are dedicated to providing you with a seamless shopping experience, including prompt and reliable shipping services. This Shipping Policy outlines important information regarding our shipping methods, delivery times, and related details.

1. Order Processing Time:

   • We strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days, excluding weekends and holidays.
   • Please note that order processing times may vary during peak seasons or promotional periods. We appreciate your patience during these times.

2. Shipping Methods:

   • We offer various shipping methods to accommodate different delivery needs:
     • Standard Shipping: Our standard shipping option ensures cost-effective delivery within the estimated timeframe.
     • Express Shipping: For urgent orders, we provide express shipping services for faster delivery.
   • The availability of shipping methods may vary depending on your location and the items in your order.

3. Shipping Destinations:

   • We currently offer shipping services to addresses within [list applicable countries/regions]. Please note that certain restrictions or additional charges may apply based on your location.

4. Estimated Delivery Time:

   • The estimated delivery time depends on the shipping method selected and your location.
   • Standard Shipping: Typically, orders shipped via standard shipping are delivered within [estimated delivery timeframe].
   • Express Shipping: Express shipping ensures faster delivery, with packages typically arriving within [estimated delivery timeframe].

5. Shipping Charges:

   • Shipping charges are calculated based on the weight, dimensions, and destination of your order.
   • The applicable shipping charges will be displayed during the checkout process before finalizing your order.

6. Order Tracking:

   • Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the progress of your shipment.

7. Customs and Duties:

   • Please be aware that international orders may be subject to customs duties, taxes, or other import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping prices.

8. Order Modifications and Address Changes:

   • To ensure a smooth shipping process, please review your order details carefully before submitting. Once an order has been placed, modifications or changes may not be possible.
   • If you need to update your shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that address changes may cause delays or additional charges.

9. Lost or Damaged Packages:

   • We take great care to ensure that your order is packaged securely to minimize the risk of damage during transit. However, in the rare event that your package is lost or arrives damaged, please contact our customer support immediately. We will work with you to resolve the issue promptly.

If you have any questions or concerns regarding our shipping policy or require assistance with your order, please contact our customer support team. We are here to help and ensure your satisfaction every step of the way.

Note: Shipping policies may be subject to change. Please refer to the most recent version available on our website for the latest information.

Thank you for shopping at Zero Bonsai. We strive to provide you with high-quality products and excellent customer service. In the event that you are not entirely satisfied with your purchase, we offer a refund policy to ensure your peace of mind. Please read the following information regarding our refund policy:

1. Eligibility for Refunds:

   • Refunds are available for products purchased directly from Zero Bonsai through our website (zerobonsai.com).
   • To be eligible for a refund, you must initiate the return process within 30 days from the date of purchase.

2. Return Process:

   • To request a refund, please contact our customer support team at shop@zerobonsai.com within the specified return period. Provide your order details and reason for the refund request.
   • Our customer support team will guide you through the return process, including any required documentation and instructions.

3. Return Conditions:

   • The returned product must be in its original condition, unused, and in its original packaging.
   • All accessories, tags, and labels must be intact and attached to the product.
   • Returns that do not meet these conditions may be subject to rejection or a partial refund at our discretion.

4. Return Shipping:

   • You are responsible for shipping the returned product back to us.
   • We recommend using a trackable shipping service to ensure the safe delivery of the returned item.
   • The shipping costs for returning the product are non-refundable, unless the return is due to our error or a defective product.

5. Refund Processing:

   • Once we receive the returned product and verify its condition, we will process the refund.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please allow [number of days] for the refund to be reflected in your account, as processing times may vary depending on your financial institution.

6. Non-Refundable Items:

   • Certain items are non-refundable, including:
     • Gift cards or promotional vouchers.
     • Customised or personalised products.
     • Perishable goods or items that cannot be resold due to health or hygiene reasons.

7. Damaged or Defective Products:

   • In the rare event that you receive a damaged or defective product, please contact us immediately.
   • We may request photographic evidence or further information to assess the issue.
   • If the damage or defect is confirmed, we will provide a full refund or replacement, including any applicable return shipping costs.

8. Changes to the Refund Policy:

   • We reserve the right to modify or update this refund policy at any time, without prior notice.
   • Any changes to the refund policy will be effective immediately upon posting on our website.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at shop@zerobonsai.com. We are here to help you and ensure your satisfaction with our products and services.