Refund policy

Thank you for shopping at Zero Bonsai. We strive to provide you with high-quality products and excellent customer service. In the event that you are not entirely satisfied with your purchase, we offer a refund policy to ensure your peace of mind. Please read the following information regarding our refund policy:

  1. Eligibility for Refunds:

    • Refunds are available for products purchased directly from Zero Bonsai through our website (zerobonsai.com).
    • To be eligible for a refund, you must initiate the return process within 30 days from the date of purchase.

  2. Return Process:

    • To request a refund, please contact our customer support team at shop@zerobonsai.com within the specified return period. Provide your order details and reason for the refund request.
    • Our customer support team will guide you through the return process, including any required documentation and instructions.

  3. Return Conditions:

    • The returned product must be in its original condition, unused, and in its original packaging.
    • All accessories, tags, and labels must be intact and attached to the product.
    • Returns that do not meet these conditions may be subject to rejection or a partial refund at our discretion.

  4. Return Shipping:

    • You are responsible for shipping the returned product back to us.
    • We recommend using a trackable shipping service to ensure the safe delivery of the returned item.
    • The shipping costs for returning the product are non-refundable, unless the return is due to our error or a defective product.

  5. Refund Processing:

    • Once we receive the returned product and verify its condition, we will process the refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow [number of days] for the refund to be reflected in your account, as processing times may vary depending on your financial institution.

  6. Non-Refundable Items:

    • Certain items are non-refundable, including:
      • Gift cards or promotional vouchers.
      • Customised or personalised products.
      • Perishable goods or items that cannot be resold due to health or hygiene reasons.

  7. Damaged or Defective Products:

    • In the rare event that you receive a damaged or defective product, please contact us immediately.
    • We may request photographic evidence or further information to assess the issue.
    • If the damage or defect is confirmed, we will provide a full refund or replacement, including any applicable return shipping costs.

  8. Changes to the Refund Policy:

    • We reserve the right to modify or update this refund policy at any time, without prior notice.
    • Any changes to the refund policy will be effective immediately upon posting on our website.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at shop@zerobonsai.com. We are here to help you and ensure your satisfaction with our products and services.