Privacy policy

Privacy Policy for Zero Bonsai

At Zero Bonsai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when visiting our website (zerobonsai.com) or interacting with us through other channels.

1. Information We Collect:

   • Personal Information: When you place an order or register on our website, we may collect personal information such as your name, email address, shipping address, and phone number.
   • Payment Information: For online transactions, we securely collect and process payment details, including credit card information. Please note that we do not store any payment card information on our servers.
   • Communication Data: We may collect information about your interactions with us, including email correspondence, feedback, and customer support inquiries.

2. Use of Information:

   • Order Processing: We use the information you provide to process and fulfill your orders, including shipping and delivery.
   • Customer Support: We may use your information to respond to your inquiries, provide assistance, and address any concerns you may have.
   • Email Marketing: With your consent, we may occasionally send you promotional emails about our products, offers, or updates. You can unsubscribe from these emails at any time using the link provided in the email or by contacting us directly.

3. Information Sharing:

   • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.
   • Legal Requirements: We may disclose your personal information when required to comply with applicable laws, regulations, or legal processes.

4. Data Security:

   • We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
   • While we strive to maintain the security of your data, please note that no method of transmission or storage over the internet is completely secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies:

   • Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control and manage cookies through your browser settings.

6. Third-Party Links:

   • Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party websites.

7. Children's Privacy:

   • Our website and services are not intended for children under the age of 13. We do not knowingly collect or store personal information from individuals under 13 years of age.

8. Updates to Privacy Policy:

   • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and the revised effective date will be indicated.

By using our website or providing your information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at shop@zerobonsai.com.